A client’s total experience with a professional service firm makes the difference between the start of a long-term, profitable relationship, and a one-time transaction with an indifferent client. From initial client contact to project wrap-up, we help professional service firm owners, leaders, and individuals create opportunities for profitable, long-term relationships—and realize the benefits of those relationships.
Four core beliefs drive our work:
- Pursuing client value, not the client’s money, leads to profitable work
- A high-quality service and effective marketing is essential, but not sufficient, to grow a profitable services business
- A client’s positive experience with a service provider is a powerful, but untapped, source of market differentiation
- Business processes, like marketing, sales, and billing, must create value for the client and the professional, at minimal expense.
To help our clients build healthy, profitable services businesses, we offer individual consultations, Fast Track Practice Assessments, and a variety of learning events. For firm leaders and owners, we support your practice improvement efforts with Essentials for Firm Leaders.
And to get the most from your proposal efforts and your firm’s Web site, we offer Create the Ideal Proposal and Make the Web Work for Your Practice.
Want to create a winning proposal? Read How to Write a Killer Proposal.
Why is the client experience important? Read No More Root Canals: The Power of the Client’s Experience.
Why Best Practices Aren’t. Read The Worst Thing about Best Practices.
Why the PowerPoint critics are wrong. Read PowerPoint Rules.
Feel free to contact us.